Customer Service

So I'm taking on this new role at work where I'll be in charge of our customer experience and branding. The idea is that I'll be responsible for making sure we have great service. So as a part of that I listen to customer service calls from my desk. I can just listen in anytime and no one knows. 

This afternoon I was listening and a guy called in because he was having trouble using his card at an ATM. The customer service rep set his pin and was on the phone with him as he attempted to use the ATM again. It was a fairly long call but in the end he got his money and was happy. In fact, the customer was so happy he asked to speak to the manager so he could sing the reps praises for staying on the phone with him. While the rep was getting his manager, the customer asked where he was. 

The rep said he was in Atlanta and the conversation went something like this:
Rep: I'm in Atlanta
Customer: Hotlanta! You in Hotlanta! Hot Damn there are some hot jamaican chics in Hotlanta…
Rep: Oh yeah?
Customer: Yeah the Jamaicans are so hot and they treat you real good and give the nastiest tail you've ever had…
Customer: You know what I mean, I live in DC and the chics there are lame not like those Jamaicans
Customer: I'm repping DC, I'm reppin Philly, you know what I mean
Rep: While I would love to continue this conversation, these calls are recorded…

I was crying by the time the guy hung up. 

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